MyJeffersonHealth -

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For general MyChart issues, email us at myjeffersonhealth@jefferson.edu or call us at 215-503-5700. For help with Guest Estimates, please call 267-940-6996.

Terms and Conditions

You must accept these Terms and Conditions for Use to access "MyJeffersonHealth" online.

MyJeffersonHealth is an internet application that allows a patient to have secure web based access to elements of their Jefferson electronic medical record. MyJeffersonHealth allows a secure, convenient communication channel with Jefferson for non-urgent messages.

Use of the MyJeffersonHealth service is optional.

Your login username and password are key in keeping your information confidential and protecting your personal information. It is your responsibility to keep your username and password confidential. Your username and password are only known by you and can be changed online at any time by you. Your password is not known by anyone at Jefferson.

MyJeffersonHealth Terms and Conditions for Use: Your Responsibilities

Please review the following Terms and Conditions for Use. You must observe the Terms and Conditions for Use described below when using MyJeffersonHealth.

I AGREE THAT:

I will not share my username and password with anyone.
I will not send any messages through MyJeffersonHealth that require urgent or emergent attention. I will call 9-1-1 in the case of an emergency. I understand that turnaround time for responses is usually two (2) business days, but may vary by individual physician or practice. Jefferson does not guarantee that I will receive a response to any particular message. If I have not received a response within a reasonable time and feel the message must be addressed, I should call my physician or my physician's office.
I will be notified by e-mail when there is new medical information to be viewed on MyJeffersonHealth. This means that any person with access to my e-mail will be able to see this notification. This could include my spouse, dependent, employer or anyone else that can access my email account. Although no private medical information will be included in the e-mail, the notification that new medical information is available by accessing MyJeffersonHealth may be information that I would not want others to know. Thus, I should take this into consideration when providing an e-mail address. I am responsible to make sure that my contact information is accurate and up-to-date.
MyJeffersonHealth messages may be viewed by other health professionals, administrators, or support staff who work with my physician and his/her practice.
Neither MyJeffersonHealth nor any other application available through this site is a substitute for appropriate and timely contact with my physician(s). This site is not a substitute for an office visit or consultation with my physician(s). I understand that I should never change or stop any course of treatment prescribed by my physician(s) without first consulting him or her.
Not all of my Jefferson physicians and providers use MyJeffersonHealth, so they may not be aware of the information that is in my MyJeffersonHealth. I understand that I may not be able to communicate electronically or view information from all of my Jefferson providers.
There may be some information that my Jefferson physicians believe should not be placed in my MyJeffersonHealth record. To obtain a complete copy of my Jefferson medical records, I should follow the Jefferson policy for requesting medical records.
All communications through MyJeffersonHealth will be in regard to my own medical condition(s). The contents of any messages will be stored in my permanent Jefferson medical record.
I understand that I may only ask for advice about me through MyJeffersonHealth. I understand that asking for advice on behalf of another person could potentially be harmful and is a violation of these Terms and Conditions for Use. JEFFERSON DOES NOT ASSUME ANY RESPONSIBILITY FOR MEDICAL INFORMATION OR SERVICES USED BY A PERSON OTHER THAN ME.
I may receive messages, test results and other communications delivered via MyJeffersonHealth. I understand that I may receive test results before my Jefferson provider contacts me or reviews the test results. If I have questions or concerns regarding test results that were made available to me via MyJeffersonHealth, I should contact my physician's office.
I am bound by all of these Terms and Conditions for Use. I know that Jefferson may modify these Terms and Conditions for Use. If changes are made to these Terms and Conditions for Use, I will be notified and required to review the modifications. The modifications shall be effective immediately upon posting of the modified version.
MyJeffersonHealth is a communication service offered as a convenience to me. My MyJeffersonHealth may be deactivated by me. I understand that Jefferson may also deactivate my access to MyJeffersonHealth for any reason at any time, including if I do not abide by these Terms and Conditions for Use.
I understand that MyJeffersonHealth provides me online access to elements of my Jefferson medical record and that I am solely responsible for any sharing of its content that I intentionally or unintentionally communicate to others.
Messages sent using my MyJeffersonHealth may be sent to members of my physician's care team or other members of Jefferson staff to appropriately address my requests. Therefore, I understand that the use of MyJeffersonHealth may not be appropriate for very sensitive information that I wish to discuss directly or in person with my physician or Jefferson provider.
I will not use inappropriate, profane, or threatening language in my messages sent using my MyJeffersonHealth.
This Web site may contain links to Web sites operated by other parties, such as Fitbit, Apple HealthKit, and Red Brick. The links are provided for Individual's convenience only. Neither Jefferson Health nor Epic controls such Web sites and Jefferson Health is not responsible for the content and performance of these sites. The inclusion of links to other Web sites does not imply any endorsement of the material on the Web sites or any association with their operators. Jefferson Health does not operate, control, or endorse any information, products, or services provided by third parties through the Internet. Use of other sites is strictly at Individual's own risk, including, but not limited to, any risks associated with destructive viruses. Individual is responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other Web sites.
This Web site may contain links to other Web sites operated by Jefferson Health. Use of such other Jefferson provided Web sites is subject to the terms provided with the other Web sites.
Some of the material on the Jefferson Health site is provided by third parties and Jefferson Health shall not be held responsible for any such third-party material. Jefferson Health disclaims any responsibility for or liability related to such third-party material and Individual uses of such third-party material. Any questions complaints or claims related to any product should be directed to the appropriate third party.
MyJeffersonHealth is provided by Jefferson Health on an "AS IS" basis. Jefferson Health makes no representations or warranties of any kind, express or implied, as to the operation of its site, or the content, products and/or services included therein. To the fullest extent permissible by applicable law, Jefferson Health and Epic disclaim all warranties, express, or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and/or infringement.
The information collected in MyJeffersonHealth may be maintained indefinitely as the software does not allow for deletion at this time. If you chose to use MyJeffersonHealth please be aware that Jefferson may:
- Store a copy of a picture on your device if you choose to add a picture to your profile.
- Create encrypted identifiers to identify target healthcare providers for HealthKit data, if you are using Apple HealthKit.
- Temporarily store your personal information in memory or on the device while you use our Applications.
- Share some limited amount of information for purposes of troubleshooting and error correction directly or indirectly with Epic with your consent.
- In addition, in order to provide you certain features, our Applications may request information from servers and systems owned or operated by Epic and those servers and systems may record technical information about that request such as an IP address.
If you are a data subject as defined by the General Data Protection Regulation of the EU, you have a number of rights and can do any of the following by contacting Jefferson Health via email at privacyoffice@jefferson.edu
- Request a copy your data;
- Request that Jefferson Health change incorrect or incomplete data it has about you;
- Request that Jefferson Health stop processing your data; and
- Express any concerns or objections you have about Jefferson Health's use of your data.

Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

I have read, understand and voluntarily agree to abide by the Terms and Conditions for Use for MyJeffersonHealth.